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At The Learning Advantage we believe that the only competitive edge remaining today is how fast your organization is able to learn. Our team works with clients to assess where new knowledge provides a significant advantage to their business, and then develops strategies to ensure that learning takes place. As a final step, we design systems to capture the process, leveraging individual learning into organizational learning. |
A firm in the cellular telephone industry was facing significant competition for the first time since its inception seven years earlier.The firm had begun as an engineering design group and prided itself on its ability to create new, entreprenuerial and interesting designs. This creative mentality was resistant to processes and structures, which meant that individual learning rarely translated into organizational learning.As a result of their success, they were hiring engineers at a fevered pitch, sometimes as many as 30% per year. Few of the newly-hired engineers were trained in the technical skills the organization needed, necessitating in-house training.
We began by getting buy-in to the concept of systemization of routine processes to allow more time for areas requiring creativity. We captured current processes, selected the ones that satisfied the customers best and were most efficient and effective. These were documented and streamlined, with redundant processes eliminated.In addition, we helped design a knowledge capture system so the entire organization could learn from the expertise of others in real-time. |
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